Refund policy

Returns
We accept returns when the extensions are in their original and unused form in their original packaging. For the safety of our staff, customers, and their clients, we do NOT accept hair that has been taken out of the package, has been previously installed, cut, colored or otherwise manipulated and will not be accepted as a return. 

Unopened VIE extensions can be returned within thirty (30) days of when you receive your order. Upon receipt of your return, we will review and inspect that the hair is in its original condition and acceptable for return. Rejected items will be sent back to you via UPS. All refunds are processed the following Friday after the return review.  

Damaged goods during shipping?

Please contact us at contact@viehairextensions.com with photos of the damaged hair and packaging, if it is determined that a replacement is warranted, we will send a replacement order of the same hair type and length after the return is processed.  

Please note:  
ONLY UNOPENED VIE hair extension sets qualify for an exchange. All VIE Hair Extensions must  be shipped back unopened in the original packaging and the packaging must not be defaced in  any way or an exchange will not be issued. All exchanges must be accompanied by a copy of  your invoice. 

You can return your UNOPENED VIE hair extensions back to the below address:

VIE Hair Extensions RETURNS 
777 N. Grant St. Suite 120 
Denver, CO 80223 
USA  

Please follow the below instructions to ensure that your return will be processed and received:  

STEP 1
Please contact VIE customer service to obtain a Return Authorization and shipping label.  If for any reason You are unable to contact us, simply write your Order number, first and last name, and address on a piece of paper and insert that in your return package. 

STEP 2 
Please indicate whether You would like an EXCHANGE and for which color or if You  would prefer a RETURN. If You prefer an exchange and there is a difference in price, we  will simply send You an invoice via email to pay the difference. 

For faster processing, we would encourage You to return for a refund and re-order the set  You would like in a separate transaction to avoid waiting for the return processing time. 

STEP 3 
We strongly suggest keeping your tracking number so we can confirm your package has  been safely delivered to our shipping facilities. We will not accept responsibility for items  returned to our facility without a tracking number. You are responsible for the shipping  cost to return your set back to us.  

STEP 4
Please allow 4-7 business days from the date the return is delivered to be notified by a  representative.  

 

Shipping cost for Return or Exchange:  

You are responsible for all shipping costs for returns and exchanges and we recommend that you send your exchange with a tracking number, VIE will not be held responsible for lost returns.  

Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.  

For additional questions or concerns, You may contact us at contact@viehairextensions.com